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Dog and Scone is northeast England’s first canine café – with a number of resident dogs who love to play with, and maybe even chat with, the café’s visitors.

Owners Shi Shi and Rainbow Noi were inspired to open the café in June 2017, when the pair were students and had found it difficult to rent a house that allowed pets. Thinking of a job in which their dogs could come to work with them, and realising others who can’t keep pets would like a place to play with pooches, the idea of the café was born.

Dog and Scone Café even has a garden-themed design, aimed to create exactly the right environment for relaxing with its resident pets: Pomeranians, poodles and more.

Safe, fast payments

An Opayo and Elavon customer since July 2020, the café is located in Newcastle upon Tyne, and bookings to visit are made online and require a small deposit.

For the welfare and benefit of the dogs, visitors to Dog and Scone Café have to pre-book and pay a £6 deposit, so the business has hundreds of transactions each month. This payment includes the customer’s first drink, with the rest going towards the dogs’ healthcare and grooming needs.

Before switching to Opayo and Elavon, the owner’s previous provider of online payments charged extra if the business went above the transactions-per-month cap, which was becoming a monthly occurrence.

The added costs drove Shi Shi and Rainbow to a Google search to find an alternative provider. After doing their research, they settled on Opayo and Elavon.

As well as enabling Shi Shi and Rainbow to take online payments simply and quickly, the Opayo online gateway is also token-enabled. This function allows returning customers to save their card details for the next time they use the Dog and Scone Café website. This is particularly useful for reducing card abandonment at the checkout and building loyalty.

Excellent customer service

“We’ve had a really good experience since joining Opayo and Elavon,” Shi Shi says. 

“Their customer service with Elavon is really good – they help us sort out any problems we might ever have with our online payment system. Also, the charges are reasonable, especially for a business like ours which takes lots of small-amount payments.

“I’d recommend them to any of my friends who need an online payment service,” she adds.

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