Here you’ll find guides relating to your card machine if it has not been used for some time: how best to clean and disinfect it between uses, and how to resolve the most frequently faced issues.
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Sign into Elavon Connect or MyOpayo portals here
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Merchant portal
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3DS setup
Popular resources
Statement guide: Understanding your statement
Your complete guide for understanding your statements.
Getting the most from Dynamic Currency Conversion (DCC)
From getting started to maximising as a revenue stream, find all of your guides and resources here.
Hotel pre-authorisation and Express Checkout
guide
Learn how to complete preauthorisations in half the time with no manual entry and make guest checkouts a breeze.
Business resources
Start your business
Grow your business
Success stories
PSD2
Business funding to help you grow
Whatever your business plans, we want to support them. Our business finance solution, powered by Liberis, is designed for small business owners and makes accessing funding easy and painless.
FAQs
Once you have logged into the account, you simply need to select the settings tab, followed by users. You will then be taken to the main user page where you can change the password for the user.
All you need to do is select the user you would like to amend and change the password the user has.
Please ensure that the password meets the requirements highlighted in the text box below the password strength indicator.
If your password does not meet the requirements you will not be able to change the password.
Once you are happy with the changes to the user simply click update to be taken back to the users screen.
Understand your statements with detailed guides that explain every item and fee
We make it easy to keep your business details up to date with Elavon Connect. Login to Elavon Connect to manage your business details yourself in just a few easy steps.
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
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Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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