As more interactions move online or to mobile apps, are you making the best, first impression? Because crucial to the user experience is your payment journey.
Don’t be put off by their weighty names, Dynamic Currency Conversion (DCC) and Multi-Currency Conversion (MCC) make light work of international payments. In a nutshell, DCC works for in-person payments, while MCC makes it easy online and in app.
“Hotel payment flows are changing,” says Dave Wheatcroft, Head of Hospitality for Elavon in Europe.
“For some guests, you process a token at booking, and they pay in full when checking in or checking out – which is an ideal time to offer DCC in person.
“But as business travellers and your most exclusive guests want the freedom to leave without checking out, you need to reconsider when it’s best to address currency conversion… MCC could be the answer,” he adds.
Currency conversion that always puts your guest experience first
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