Complete an order and pay with a few simple words to a smart speaker.
An ambitious concept that’s now a reality and will take your guest experience to the next level.
As well as being useful and increasingly intuitive to your customers, it makes things easier and more streamlined for your team.
The solution, known as Audico from The Digital Line (DTL), uses virtual assistant technology accessed through a smart speaker to offer a range of voice-driven services.
Feel at home - anywhere
Elavon is the exclusive payments provider, globally, as the service expands into the hospitality sector.
“Virtual assistant technology is the future for hospitality, and we’re thrilled to be powering the payments behind Audico,” says Hemlata Narasimhan, President of Elavon Europe.
“This is all about improving the customer experience, and a large part of this is seamless payments,” Hemlata adds.
Audico is already being used at England’s world-famous Ascot Racecourse to allow premium customers to call for betting services, order food and drinks, and purchase merchandise from their private boxes – all through Alexa.
The audible command is relayed to staff as a Card Not Present transaction with payment made using a pre-determined account preference, such as a credit card.
Audico is being explored to support room service in hotels and in premium hospitality areas at other venues and stadiums, as well as providing a potential landmark series of services in the health care industry and senior-living sector.
“This partnership represents a unique opportunity for two recognised brands to collaborate on initiatives that will revolutionise multiple business verticals, including hospitality, venues and health care, delivering a level of digital transformation not seen before,” says George Vaughan, CEO of TDL.
To explore how Audico and the Elavon-TDL partnership could help your customers and your business, talk to us.
