Customer Service
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
Important update required for your MobileMerchant app September 2021
22 September 2021
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What is changing? |
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well. |
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What does it mean to you? |
This update will be downloaded automatically and may take several minutes. It will take place during a card transaction. |
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What do you need to do? |
To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:
Your card reader may reboot during the update process. In this case you will need to re-start the update to continue. If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete. |
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Here to help |
If you experience any issue during or after the upgrade, please contact our technical support team: 0345 600 1401 |
What is changing?
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.
What does it mean to you?
This update will be downloaded automatically and may take several minutes. It will take place during a card transaction.
What do you need to do?
To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:
On iOS please select “Update PIN Pad” from the app menu
On Android please select “General Settings” from the app menu, followed by “PIN Pad” and then “Update PIN Pad”
Your card reader may reboot during the update process. In this case you will need to re-start the update to continue.
If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete.
Here to help
If you experience any issue during or after the upgrade, please contact our technical support team:
0345 600 1401
It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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