Customer Service
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
Important Update required for your MobileMerchant app (Android)
15 November 2021
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What is changing? |
Due to required security updates customers using older versions of the MobileMerchant app for Android may be unable to process transactions after the end of November 2021. New version of the MobileMerchant app was released earlier this year, so users still using older versions of the MobileMerchant app must update to avoid impact. |
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What does it mean to you? |
If you are using older version of the MobileMerchant app for Android (2.4.x), this update is required to ensure you are still able to process transactions after the end of November 2021. Customers using the MobileMerchant app for iOS are not impacted. |
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What do you need to do? |
We encourage you to update the MobileMerchant app to the latest version prior to the end of November to ensure that you are not impacted by this change. If you use a mobile phone or tablet on older operating system versions - Android 6.0 or earlier, you should update your Android operating system and then update the MobileMerchant app at the earliest opportunity to ensure you are not impacted by this change. If you are using Android 7.0 or later, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change. The latest version (2.5.1) of the MobileMerchant app for Android is already available in Google Play Store. |
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Here to help |
If you experience any issue during or after the upgrade, please contact our technical support team: UK: |
What is changing?
Due to required security updates customers using older versions of the MobileMerchant app for Android may be unable to process transactions after the end of November 2021.
New version of the MobileMerchant app was released earlier this year, so users still using older versions of the MobileMerchant app must update to avoid impact.
What does it mean to you?
If you are using older version of the MobileMerchant app for Android (2.4.x), this update is required to ensure you are still able to process transactions after the end of November 2021.
Customers using the MobileMerchant app for iOS are not impacted.
What do you need to do?
We encourage you to update the MobileMerchant app to the latest version prior to the end of November to ensure that you are not impacted by this change.
If you use a mobile phone or tablet on older operating system versions - Android 6.0 or earlier, you should update your Android operating system and then update the MobileMerchant app at the earliest opportunity to ensure you are not impacted by this change.
If you are using Android 7.0 or later, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change.
The latest version (2.5.1) of the MobileMerchant app for Android is already available in Google Play Store.
Here to help
If you experience any issue during or after the upgrade, please contact our technical support team:
UK:
It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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