Customer Service
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
Important update required for your MobileMerchant app
26 April 2021
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What is changing? |
Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process. Where required, the MobileMerchant update will seamlessly prompt for card entry and/or PIN entry for contactless transactions, removing the need for additional intervention. |
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What does it mean to you? |
For all customers using the MobileMerchant app, this update is required to avoid unnecessary declined contactless transactions. If you have automatic updates enabled on your mobile phone or tablet, your device should update automatically. If automatic updates are disabled though, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change. After updating the MobileMerchant App a brief configuration update will be automatically downloaded to your card reader during your first card transaction, completing the process. |
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What do you need to do? |
We encourage you to update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change. If you have a mobile phone or tablet on older operating system versions (iOS 9.x or Android 7.x and below) make sure that you update it prior to updating the MobileMerchant app. An updated version (2.5.0) of the MobileMerchant app for both iOS and Android was released to the App Store and Google Play Store on 26th April 2021. |
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Here to help |
If you experience any issue during or after the upgrade, please contact our technical support team: UK: 0345 600 1401 |
What is changing?
Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process. Where required, the MobileMerchant update will seamlessly prompt for card entry and/or PIN entry for contactless transactions, removing the need for additional intervention.
What does it mean to you?
For all customers using the MobileMerchant app, this update is required to avoid unnecessary declined contactless transactions.
If you have automatic updates enabled on your mobile phone or tablet, your device should update automatically.
If automatic updates are disabled though, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change.
After updating the MobileMerchant App a brief configuration update will be automatically downloaded to your card reader during your first card transaction, completing the process.
What do you need to do?
We encourage you to update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change.
If you have a mobile phone or tablet on older operating system versions (iOS 9.x or Android 7.x and below) make sure that you update it prior to updating the MobileMerchant app.
An updated version (2.5.0) of the MobileMerchant app for both iOS and Android was released to the App Store and Google Play Store on 26th April 2021.
Here to help
If you experience any issue during or after the upgrade, please contact our technical support team:
UK:
0345 600 1401
It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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