Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
We’re making some changes to the way you log in to MyOpayo. To provide additional security for your account, we will be implementing multi-factor authentication to the login process. See the list of frequently asked questions below to support you with any queries you may have.
Here at Elavon we’re committed to providing a secure service for our customers. To support this, we’re making changes to the login process for the MyOpayo portal (formerly MySagePay).
The first change is to introduce a data retention policy which will remove dormant users on your vendor accounts that haven't logged in to My Opayo for the last 6 months.
Following this we will be implementing multi factor authentication to the log in process.
There is no impact to your MyOpayo account functionality. This change will simply remove any users from your MyOpayo account that have been dormant for 6 months.
This policy will be implemented on 1st June 2023. There will be a one-off activity to remove users that have been dormant for 6 months, this will then become part of our data retention policy and users will automatically be removed once they have been dormant for 6 months.
If a user is removed and you wish to reactivate this you simply need to create a new user in your MyOpayo account, a handy guide can be found here.
Multi-factor authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. For example, along with the password, users might be asked to enter a code sent to their email, answer a secret question, or scan a fingerprint.
Multi-factor authentication (MFA) will be implemented later in 2023, we will let you know what this means to you and what action you need to take before we make any changes.
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Multi-national customers)
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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