Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
We’re changing our trading name from Opayo to Elavon. This means our website, telephony, email addresses and communications will reference Elavon.
We’ll continue to use the Opayo name to describe our eCommerce and face-to-face products, for example the Opayo gateway or the Opayo POS solutions.
We’re making these changes to integrate Opayo more fully into the business, following a change of legal entity from Opayo to Elavon in June 2022. Opayo will now be a product, brought to you by Elavon.
Opayo naturally compliments our broader set of Elavon solutions and bringing them together under a single brand will allow us to serve our customers better than ever.
These changes have been ongoing since Elavon acquired Opayo and brought the businesses together. From March 2023, the Opayo website will redirect to Elavon.co.uk or elavon.ie. We’ll phase in other changes to logos on payment pages and terminal screens throughout February and March 2023.
We will replace the Opayo logo but there’s no change to functionality or to the team that supports your account. You can review how the logo looks in your payment flow in our customer test area prior to release.
No, our service to you will stay the same.
Online:
In-store:
Yes. The functionality of your machine will stay the same and you won’t need to do anything. If you have a Sage Pay or Opayo Logo on your card machine, it will automatically change to an Elavon logo via the TMS updates.
Yes, our numbers are staying the same. However, when you call us, you'll hear 'Welcome to Elavon' on our inbound voice recordings.
No, there will be no change to your account.
Other than branding, no, these were already updated in May 2022.
No, there is no change to your contract or terms.
No. Opayo is a multi-acquirer platform, and it will continue to provide gateway and card machine services for non-Elavon acquired customers. While there are benefits for taking additional services from Elavon, there is no change to the services we offer today.
MySagePay will be changing to MyOpayo and branded with the Elavon logo. The functionality on MyOpayo will remain the same for now, but we are working on enhancements for 2023.
More about Elavon: www.elavon.co.uk www.elavon.ie Elavon is a leading global payments company with more than 4,300 employees and operations in 10 countries. A subsidiary of U.S. Bancorp (NYSE:USB), Elavon provides businesses with the technology needed to accept payments from customers, whether they are shopping in stores, at home or on the go. Its platform is distinctive in that it is common across countries, making it easier for businesses to get their payment system up and running quickly and securely.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Multi-national customers)
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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