Help with talech Register (Elavon EPOS)

Your new POS is a cloud based solution and requires business grade broadband installed and the broadband should only be used for the POS.

Minimum bandwidth for running the POS software is 5Mbps down, and 1.5Mbps up, per device.

If you wish to use your broadband for other services (CCTV, music streaming, customer WiFi access), then you must contact your internet service provider to segregate bandwidth on your router for the POS system or, you should run those services on a separate router.

If you do not do this, it will impact the POS and terminal performance, therefore your business operations, customer experience and revenue.

Before the installation, Elavon will firstly send an engineer to your site to complete a site survey of your infrastructure. This is at no charge and is for your benefit to ensure that the internet you have installed is ready to support the installation of your POS solution.

When data is sent or received over the internet, it is sent through a specific port to an IP address.

So, when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.

Static IP address solution required for integrated terminal.

The following details are required:

• Static IP address
• IP Gateway
• Subnet details
• DNS address

Your engineer will require two DNS server addresses for Tetra terminals.

If a secondary DNS address is not known, a public DNS can be used (Public DNS examples 8.8.8.8 & 8.8.4.4 for Google). Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided by the engineer at the time of installation if required for firewall configuration.

Welcome to talech! This article outlines your onboarding journey and will help guide you through your next steps to success.

This article walks you through how to add a printer to talech Register

The Epson TM-T20ii is a wired thermal printer most commonly used as a receipt printer.

The Lane 3000 may have difficulty with transactions due to connection issues or card reader settings. See the table below for common symptoms, causes, and resolutions.

In the spring of 2023, all talech users will be required to utilise the latest version of the talech Register on their devices.

This article explains network requirements and best practices for your talech POS system.

Updating your account owner contact information and admin login can be done all from talech.com.

Detailed instructions for various actions within the talech Register application.

Get the most out of your talech POS software with detailed instructions for the various features available.

Set up your back office to streamline your operations and deliver an easy and exceptional customer experience. Find articles here on set-up and troubleshooting for various back office functions.