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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain

Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Help with your account

Getting started

New to Elavon or getting started with a new solution? Find all the resources you need to hit the ground running.

Welcome to Elavon

You should receive everything you need to get started within a week of opening your account. If this is not the case, please contact our Customer Services team.

Setting up your terminal

Ready to get your new terminal up and running? Learn more about our engineer installs and how to prepare here.

Setting up online payments

Get started with your Opayo gateway. We’ll walk you through every step to get up and running in no time.

Protecting your business

As a new customer, your business is automatically enrolled to Secured by Elavon. Complete the process here and learn how to protect your business from fraud.

Logging into Elavon Connect

Elavon Connect is your portal for updating details, running reports and checking your monthly statement and managing your account. Check your email for instructions to get started.

Logging in to My Opayo

If you’re an Opayo gateway merchant, you can manage your account through My Opayo. Learn more about getting started with My Opayo here.

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)

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