Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
Customer Service
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
Search our help centre
Managing your account
Customer Resource Centre
You can manage your account in Elavon Connect. It’s your portal for updating details, running reports, checking your monthly statement and managing your account.
New customers are automatically registered for Elavon Connect. Check your email for instructions to get started.
Issues accessing your account?
If you’ve requested to reset your password but are not receiving the emails, check your email ‘Junk’ or ‘Spam’ folder in case the email has been routed there. If you have not received a password reset email within 24 hours, contact our support team at ElavonConnectQueries@elavon.com.
If you became an Elavon customer before March 2024 but still don’t have an Elavon Connect account, contact us for help at 0345 850 0195.
Please note that if you’re an Enterprise customer or a partner, your Relationship Manager will set up your Elavon Connect account for you. Please check in with them if you have not yet received access.
Understanding your statement
Check out our handy guide to reading your statement.
Managing chargebacks
Learn how to minimise and handle disputed transactions.
Keep your business details up to date
Now you can manage your business details yourself within Elavon Connect in a few easy steps.
On this page
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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