Chargebacks

Airlines must take a range of factors into account when navigating the chargeback process. Unique challenges, such as scheduling and safety concerns, make flight cancellations more frequent while external risks such as the Covid-19 pandemic can complicate chargebacks further.

We understand the inherent challenges of managing airline chargebacks and we’re ready to help you navigate the process.

Your chargeback policy should be built on an understanding of card schemes’ cancellation policies. As part of that requirement, merchants must show that they disclosed their chargeback policy properly and obtained confirmation that the customer claiming the chargeback both read and understood it.

Communication is especially important for airlines because of the complexity of associated industry rules and regulations. Your cancellation policy must be communicated clearly to your customers prior to finalization of their payment.

We can help you develop and properly disclose your airline cancellation policy at the right point in the payment process and help you prepare for chargeback arbitration comprehensively.

If you have questions relating to airline cancellation policies or any aspect of the chargeback process please don’t hesitate to get in touch.

We offer 24/7 support to our airline clients along with industry-leading experience and expertise in managing the challenges of the chargeback process.

Reservation details containing passenger and flight data that include the cancellation policy for the specific reservation.

Sample screenshots that show your cancellation policy was referenced during final checkout.

A screenshot from the final payment page demonstrating that cardholders had to acknowledge acceptance of terms and conditions.