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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
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Customer Resource Centre

Chargebacks

Covid-19 related chargebacks

The Covid-19 pandemic has added pressure and complexity to the chargeback process for every business. We’re working hard to manage the effects of the pandemic for our clients, and we understand how important it is to be able to manage your chargeback process quickly and efficiently in difficult times.

It’s important to stay up to date with chargeback recommendations during the pandemic so we aim to bring you the latest information for the payments services industry. Find best practices for handling chargebacks during Covid-19 below, along with working examples and links to Covid-19 resources for the major card schemes.

Disclaimer:

This website contains general information, it is recommended that you seek legal and expert advice regarding your own mechant chargeback policies.

 

Need to talk to us about chargebacks?

 

Find out more about
chargebacks

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)

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