Getting started
Help with your account
New to Elavon or getting started with a new solution? Find all the resources you need to hit the ground running.
New to Elavon or getting started with a new solution? Find all the resources you need to hit the ground running.
To begin the setup of your Virtual Terminal and/or integration to your payment page, you will be contacted by the technical team at Elavon Payment Gateway.
Remember, transactions that are processed through 3D Secure can still be disputed under chargeback for reasons other than fraud.
As a new customer, your business is automatically enrolled to Secured by Elavon. This enables you to get your business certified and be compliant with Payment Card Industry Data Security Standards (PCI DSS).
Accessing statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place. Register and gain immediate access.
Display your company logo on the terminal and till receipt to promote your brand: it's all included in the service we offer.
This can be done quickly and easily by sending your logo to the email below.
For a receipt logo, the specs are:
For a screen logo, the specs are:
Bitmap (.bmp) file
(*320 x 240 in the multiple-image case, i.e. for rolling screensaver, covers the top bar)
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Multi-national customers)
(Opayo gateway only)